25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Provide self-service options to your callers, but don’t force these options upon them. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Many times, this system optimization alone can raise the efficiency of the contact center. Markus Linder. markuslinder.
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