2005 Self service Surveys Technical Support 
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. ” 2. Coveo.
Callminer
AUGUST 1, 2017
Provide self-service options to your callers, but don’t force these options upon them. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. According to the Deloitte survey , it takes about $12k to replace an average call center agent. Markus Linder.
Expert insights. Personalized for you.
116 
Let's personalize your content