Kayako
OCTOBER 29, 2015
A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.
Callminer
AUGUST 1, 2017
Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Rerouting the calls to the Campaign B agent group improves efficiency. Markus Linder.
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