Toister Performance Solutions

APRIL 12, 2018

This comes from this 2005 report from Bain, so it's a little out of date. This includes searching for product information online, using a company's app, or searching for technical support information on a website. On the bright side, it has improved since 2005! The results? Just 30 percent of customers agree.

Customer centricity 48

Customer centricity Technical Support Surveys Consulting 48

Kayako

OCTOBER 29, 2015

A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. AJ Jacobs wrote about outsourcing his whole life to India, including asking his support rep to argue with his with wife over email.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Callminer

AUGUST 1, 2017

Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. He is one of ICMI’s Top 50 Thought Leaders on Twitter and on HDI’s list of Top 25 Thought Leaders in Technical Support and Service Management. Markus Linder. markuslinder.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Founded in 2015, TechSee is a technology and technical support company that specializes in visual technology and augmented reality. ” 2. Coveo.

Contact Center 116

Contact Center Technology Self service Call Center 116