25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005. Rerouting the calls to the Campaign B agent group improves efficiency. Markus Linder.
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