Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" Let’s use a stereotypical call center as an example. technologies were first emerging.
Kayako
OCTOBER 29, 2015
A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. If your support team isn’t using the same tools as the rest of the business this means it’s difficult to use the same tags, adhere to the same service level agreements (SLAs) and generate the same reports.
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Callminer
AUGUST 1, 2017
This will improve campaign performance overall including agents’ service levels. Example: Campaign A has a high call volume but campaign B has less calls and the agents that are assigned campaign B are not busy. Markus Linder is an expert in the field of e-commerce and Digital Advice, in which he has been active since 2005.
Quiq
NOVEMBER 9, 2022
It’s not as simple as setting up a few phones and handing your team a script (although we’re sure no one has thought that since 2005). At the most basic level, your customer service team’s performance is measured by how many people they can serve in a period of time, which means time is money.
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