CCNG

APRIL 13, 2021

Contact Center solutions have evolved significantly over the last two decades. Before 2005, the vast majority of contact center software was On-Premise based and highly fragmented. To learn more about The Northridge Group’s Contact Center migration solutions, please click here.

contact center solutions 370

contact center solutions Contact Center CCNG Contact center software 370

SharpenCX

JUNE 16, 2020

Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. Download Now: Learn how trends in workforce management and other key areas are impacting contact centers, according to Frost & Sullivan. Remote work isn’t just a trend any more. Let me show you.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Aspect

APRIL 24, 2018

Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. For contact centers, this is good news, since it broadens the pool of potential agents during a time of growing labor shortages.

Contact Center 82

Contact Center outsourcing Self service Service level 82

NobelBiz

APRIL 18, 2021

Choosing a service provider is probably one of the most important business decisions a call center owner will make. Powering virtually all the vital operations, the service provider is, in some sense, the technical backbone of every contact center. Probably not. And this is somehow understandable.

Call Center 52

Call Center call center software Contact Center APIs 52