Beyond Philosophy

NOVEMBER 19, 2020

From that moment on, and this occurred back around 2005, my company links our Customer Experience efforts to proof so that the champions of Customer Experience are not caught out as I was all those years ago in that German conference room. It appeals to me because it uses a data-driven approach. You have to prove it works.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

CX Journey

FEBRUARY 18, 2016

Ten years ago, in 2005, a group of people working in the field of knowledge management across the UK and the USA coined the phrase " narrative leadership." Plenty of books were written and conferences attended. One of the leading lights of this movement was a consultant by the name of Stephen Denning.

Big data 44

Big data Consulting Consulting Marketing 44

C Space

SEPTEMBER 11, 2019

A leader in the consulting world for more than 20 years, Charles has a successful track record of reinventing companies, brands, and experiences through co-creation and collaboration with customers. Research experts even more vital in big data era. Research experts even more vital in big data era. You’d think.

Construction 40

Construction Big data Customer centricity Marketing 40