Why Customer Delight Is the Wrong Strategy
Comm100
FEBRUARY 13, 2018
In 2005, Bain & Company surveyed 362 firms. Ask any call center manager if running a call center is easy, and the answer is a definite no. Use the information from the surveys to help build your processes – as well as being the backbone of journey mapping sessions. Free Download] Live Chat Benchmark Report 2018.
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