Why Customer Delight Is the Wrong Strategy
Comm100
FEBRUARY 13, 2018
In 2005, Bain & Company surveyed 362 firms. Ask any call center manager if running a call center is easy, and the answer is a definite no. It’s important to remember that while a positive impact might not stick, a negative one definitely will. Free Download] Live Chat Benchmark Report 2018.
Let's personalize your content