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How to Choose a Call Center Provider?

NobelBiz

As minimum requirements for a future-proof call center software platform, we suggest looking for something that can leverage omnichannel capabilities and API integrations. This is the main reason why security is an increasing issue, especially in the age of data breach scandals and identity theft. NobelBiz Inc.

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The Evolution of the Contact Center and Process Evaluation with Rod Jones

Vistio

He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions. Hi there, Rod.