JustCall

MARCH 16, 2021

The Deloitte Technology Fast 50 India program was launched in 2005. JustCall is a complete cloud phone system for sales, support, and remote teams of any size. Comprehensive Call Analytics Dashboard. JustCall has an exhaustive analytics dashboard. Previously, JustCall ranked 5th in 2019 Deloitte Technology Fast 50.

Interactive Voice Response 69

Interactive Voice Response Biotechnology Analytics call center software 69

Xaqt

FEBRUARY 6, 2020

Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" In it, we paint the picture of a utopian contact center in which systems are fully integrated and intelligently automated.

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. This will improve campaign performance overall including agents’ service levels.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334