DMG Consulting

SEPTEMBER 6, 2023

Real-Time Guidance Drives Contact Center Digital Transformation September, 2023 In 2005, Donna Fluss, founder and president of DMG Consulting LLC, published a book called The Real-Time Contact Center , which had a twofold purpose.

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CSM Magazine

JULY 29, 2021

In this article, we want to show you some of the world’s best NLP solution providers : Addepto. Addepto is one of the top data science and AI consulting companies operating in over 12 countries. It’s a US-based company that was founded in 2005. With Addepto’s help, your company will make the most of NLP. SoundHound.

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DMG Consulting

AUGUST 17, 2017

Thank you for your interest in DMG Consulting’s publications. DMG is a non-pay-for-play industry analyst/consulting firm and none of the vendors in DMG’s Workforce Management Product and Market Report or this article pay for inclusion.) ActiveOps , founded in 2005, is a privately held company based in the United Kingdom.

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TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning.

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Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Her articles are also published on other sites as a guest blogger. James Pollard. theadvisorcoach.

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