25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
It’s crucial that contact centers implement a tool that pulls in all of the necessary portals and processes into one simplified platform. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. Compliance missteps occur. Customer service diminishes.
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