2005 Accountability Customer centricity Video 
Comm100
AUGUST 23, 2018
Similarly, effective mobile experiences can blend service channels together, creating an experience that is purely customer-centric. There are several ways that companies have tapped into mobile as a source of omnichannel, or channel-less , customer service in 2018. Source: Statista. Source: Alaska Air. Source: Fast Company.
inmoment
MARCH 9, 2020
She is thrilled to be upgraded to First Class, but that joy fades once Jessica can’t connect her Apple MacBook to the GoGo inflight WiFi using her T-Mobile account. Neglecting fundamental business model transformation to reinvent the customer experience. Failing to connect Boardroom conversations to your customer experience evolution.
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