2004, CRM, Customer retention and Upselling

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

MARCH 24, 2022

As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities. Even when customers are transitioned to a third-party servicer, retailers can use FSM to upsell and cross-sell to increase revenue. About the Author.

Customer Experience

Customer Experience Self service Analytics Upselling

Inside Customer Success: HubSpot

Amity

SEPTEMBER 7, 2016

Eventually, I began leading a team of Customer Success Managers in our corporate group, and now I lead the mid-market group as well -- the biggest chunk of HubSpot’s customers. How did you get started in Customer Success and what was your path into your current role? What is the most powerful part of your process?

Upselling

Upselling Metrics Accountability Customer retention

Customer Contact Central

Remaining Competitive in Retail: How to Optimize Customer Experience

Inside Customer Success: HubSpot

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