CSM Magazine

MARCH 24, 2022

Also, by expanding technician knowledge of specific clients and their purchasing history through software-driven comprehensive customer profiles, service visits become an opportunity for retailers to exhibit their understanding of each customer by customizing each experience. About the Author.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Amity

SEPTEMBER 7, 2016

Eventually, I began leading a team of Customer Success Managers in our corporate group, and now I lead the mid-market group as well -- the biggest chunk of HubSpot’s customers. How did you get started in Customer Success and what was your path into your current role? What is the most powerful part of your process?

Metrics 0

Metrics Upselling Accountability Customer retention 0

Netomi

JANUARY 5, 2022

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. She has served clients as an independent consulting partner since 2004.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98