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A Perspective and a Prospective on CX

Horizon CX

DECEMBER 31, 2018

The same holds true for CX consultants and being more of a trusted partner with their clients especially in the sales process along with a focus on offering CX solutions to key business issues rather than just offering products and services within their business portfolio. But, from that moment onward, I have never looked back.

Journey mapping 40
Journey mapping Chief Customer Officer Surveys Consulting 40
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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. Barry Dalton. Bob Thompson.

Customer Experience 98
Customer Experience Customer Service Consulting Consulting 98
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