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The Social Science That Explains Customer Service Attrition Rates

aircall

Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. After all, customer support — for all its stresses — is fulfilling in terms of person-to-person interaction and problem-solving.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. After all, customer support — for all its stresses — is fulfilling in terms of person-to-person interaction and problem-solving.

article thumbnail

The Social Science That Explains Customer Service Attrition Rates

aircall

Customer support can, unfortunately, feel limiting in this way. The repetitive nature of answering phone calls paired with mandatory scripts can lead to mental burnout. After all, customer support — for all its stresses — is fulfilling in terms of person-to-person interaction and problem-solving.