2004 Best practices Coaching Technical Support 
TeamSupport
JANUARY 26, 2021
With nearly a third (32%) of support demand stemming from questions related to installation, configuration, or setup, companies have an immense opportunity to reduce this demand through onboarding and training. Provide in-product access to support resources including self-help materials and assisted expertise.
Netomi
JANUARY 5, 2022
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s
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