Call Design

FEBRUARY 11, 2021

Managing a business in the current times, with online sales booming and working from home a reality, has never been more challenging. Bliss 2004), you can see why turnover, or minimising it, is so important. Ad hoc changes to an agent’s actions can highlight an issue before voice analytics can pinpoint this.

Self service 103

Self service Consulting Consulting Analytics 103

Horizon CX

JANUARY 6, 2020

I consider myself a very moderate person in my approach to life and business and especially within my current role as a customer experience consultant. I’m using the word “moderate” quite intentionally. We can’t all be extreme performers and award-winning superstars like many that earn that status through blind organizational allegiance.

Airlines 40

Airlines Surveys Education Management 40

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. LinkedIn: Adrian Swinscoe – Aspirant punk – Punk CX.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98