CSM Magazine

MARCH 24, 2022

For retail business, the customer journey extends far beyond the initial sales engagement. As customers are taking more control of their own service requests through customer portals, retailers can use the opportunity to engage in sales opportunities. Increase service and revenue opportunities. About the Author.

Customer Experience 119

Customer Experience Self service Analytics Upselling 119

Call Design

FEBRUARY 11, 2021

Managing a business in the current times, with online sales booming and working from home a reality, has never been more challenging. Bliss 2004), you can see why turnover, or minimising it, is so important. Ad hoc changes to an agent’s actions can highlight an issue before voice analytics can pinpoint this.

Self service 103

Self service Consulting Consulting Sales 103

ChurnZero

JUNE 2, 2021

Salesforce started it and they went public in 2004. Slow down sales and marketing and you can get to breakeven. Optimizing Customer Engagement through Data Infrastructure and Analytics – Learn how to leverage data to improve the customer experience and drive engagement. . Because they would do annual upfront contracts.

Benchmark 98

Benchmark SaaS B2B B2C 98

Amity

MARCH 26, 2018

In 2004, Salesforce came up with the Customer for Life program, and set the foundation for all of the reasons we are so focused on Customer Success today. This works especially well with a Customer Success Management Software , as it makes the activation of customer data and analytics a whole lot easier. >

SaaS 83

SaaS Accountability Upselling Sales 83

Horizon CX

JANUARY 6, 2020

After earning a degree in Chemistry and performing moderately interesting work and building a moderate reputation within the field of analytical chemistry, I began to feel a bit constrained working in small spaces wearing a white lab coat and safety specs while running solitary experiments that didn’t involve contact with real people.

Airlines 40

Airlines Surveys Education Management 40

Totango

MAY 27, 2022

It lets your product do the talking, departing from a sales-led growth strategy that depends on a conventional sales pitch. First, we’ll define product-led growth (PLG) and what distinguishes a product-led growth strategy from a sales-led strategy. How Does a Product-led Growth Strategy Differ from Sales-Led Growth?

SaaS 120

SaaS Customer retention Sales Marketing 120

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98