2004, Analytics, Call Center and CRM - Customer Contact Central

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2004

Analytics

Call Center

CRM

Remaining Competitive in Retail: How to Optimize Customer Experience

CSM Magazine

MARCH 24, 2022

Self-service scheduling provides the flexibility to make appointments on their own time through an integrated branded portal, without the need to stay on hold with a call center. Not only can this technology help business analytics, but FSM can also increase the efficiency of service operators. About the Author.

Customer Experience

Customer Experience Self service Analytics Upselling

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Denise went on to head Sony Electronic Inc.’s

Customer Experience

Customer Experience Customer Service Consulting Consulting

Remaining Competitive in Retail: How to Optimize Customer Experience

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Stay Connected