CSM Magazine
MARCH 24, 2022
Self-service scheduling provides the flexibility to make appointments on their own time through an integrated branded portal, without the need to stay on hold with a call center. Not only can this technology help business analytics, but FSM can also increase the efficiency of service operators. About the Author.
Talkdesk
OCTOBER 16, 2019
In 2004, the founders envisioned a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. Today, Cherwell® Service Management software enables IT departments to easily automate routine tasks, enhance response times and free up valuable time.
Netomi
JANUARY 5, 2022
Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Denise went on to head Sony Electronic Inc.’s
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