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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

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Breaking Down the Ultimate Question – NPS

ChurnZero

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Wednesday, November, 28, 2:00 – 3:00 PM EST. Every SaaS organization needs Customer Support and Customer Success functions. Breaking Down the Ultimate Question – NPS (Net Promoter Score). Upcoming Webinar.