NPS Benchmarks for 2018: How Do You Compare?
AskNicely
AUGUST 29, 2018
Getting the most value out of your NPS program is more about first having a winning process , which then unlocks those optimal metrics. The Net Promoter Score framework arrived in 2003, and since then organizations have been trying to answer that question. Traditionally, NPS was viewed as a boardroom-only metric.
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