2003 Cloud contact Contact Center Customer Service 
NobelBiz
NOVEMBER 24, 2020
The Net Promoter Score or NPS is one of the most widely used key performance indicators by call centers to measure customer loyalty and satisfaction. In this article, we will show you how to calculate, interpret, and use the NPS as a customer loyalty lever. Passives : Customers who gave a score of 7 or 8.
Revation Systems
MARCH 2, 2022
SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). Revation Systems , founded in 2003, makes and secures intelligent customer connections to help people live healthier lives.
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