Remove 2003 Remove Chief Customer Officer Remove Employee engagement Remove outsourcing
article thumbnail

Successful On-boarding in Contact Centers: Top Experts Reveal Secrets

CX Global Media

If you seek to make a great impact in employee engagement, this is one place where you’d want to invest in increasing your knowledge. Many organizations attempt to focus on the customer experience while neglecting to focus on their own employee experience. Chief Customer Officer, FrontSpin.

article thumbnail

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.