How to Calculate Net Promoter Score
ProProfs Blog
FEBRUARY 12, 2019
These days a lot of the content we come across on the internet contains terms such as customer satisfaction , feedback, and Net Promoter Score. Developed by Fred Reichheld, Bain & Company, and Satmatrix in 2003, NPS is a tool to measure customer experience and loyalty. Create NPS Surveys. Defining Net Promoter Score.
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