2003 Benchmark Best practices industry standards 
AskNicely
AUGUST 29, 2018
” NPS Benchmarks. The Net Promoter Score framework arrived in 2003, and since then organizations have been trying to answer that question. More recently, organizations have set a new standard of empowerment by using customer insights to grow revenue and retain more customers. NPS Benchmark Study. Adoption of NPS.
COPC
MAY 19, 2023
The best practice is to measure both the percentage of customers that are satisfied and the percentage that are very dissatisfied. Since 2003 NPS has grown in popularity. His vast experience working with diverse teams allowed him to effectively deliver consulting, benchmarking, training and operational auditing services.
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