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Business-to-Business Customer Experience – How to Get it Right?

Provide Support

NOVEMBER 28, 2017

To begin with, a customer centric approach is the way forward and it is equally relevant in both B2B and B2C settings. © 2003 - 2017 Provide Support LLC. Buyers are more informed, and they look forward to greater engagement and transparency. Read more.

Customer Experience 46
Customer Experience B2B B2C Customer centricity 46
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We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. It’s also a lagging indicator, meaning it doesn’t help teams proactively flag and address customer experience issues in real-time. At the same time, NPS is often a subject of critics and misunderstanding.

Consulting 135
Consulting Consulting Metrics Feedback 135
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