We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. It’s also a lagging indicator, meaning it doesn’t help teams proactively flag and address customer experience issues in real-time. Andrew McFarland Senior Vice President, Chief Customer Officer at Black Box.
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