Call Design
JULY 6, 2021
Net promoter score was developed by Bain and Co in 2003 and is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. Average Handle Time (AHT). Average handling time tells you how much time on average, an agent spends working on a task.
Provide Support
NOVEMBER 8, 2016
In rush hours average handle times often shoot upward, wait times escalate, which leaves many customers frustrated. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Total planned spending this year is second only to the record total spending in 2015, at $952.58. Read more.
BlueOcean
FEBRUARY 7, 2019
Instead, we live in a customer-centric world, where metrics like Average Speed of Answer (ASA), Average Handle Time (AHT), and First Call Resolution (FCR) are, by themselves, short-sighted and more focused on controlling costs instead of enhancing the experience.
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