2003 Average Handle Time Blog Wait times 
Call Design
JULY 6, 2021
Net promoter score was developed by Bain and Co in 2003 and is a measure used to gauge customer loyalty, satisfaction, and enthusiasm with a company. This score provides an overall view on the performance delivered, the level of customer service and includes variables such as ease-of-access, wait times and more.
Provide Support
NOVEMBER 8, 2016
In rush hours average handle times often shoot upward, wait times escalate, which leaves many customers frustrated. © 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. Total planned spending this year is second only to the record total spending in 2015, at $952.58. Read more.
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