Remove 2003 Remove At home agents Remove Customer effort Remove Wait times
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Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3

Taylor Reach Group

Dedicated Chat Agents vs. Blended Agents. Endless Agent Options. Wait-Time on the Phone vs. Chat. Why Customers Prefer Live Chat. Yes, with this software, you have options to use work at home agents (WAHA), agents on premises, agents on-shore or offshore – it opens up a lot of possibilities.