Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3
Taylor Reach Group
JUNE 20, 2017
Yes, with this software, you have options to use work at home agents (WAHA), agents on premises, agents on-shore or offshore – it opens up a lot of possibilities. Turaj: Customer Effort is a key factor in delivering a satisfying customer experience. Wait-Time on the Phone Vs. Chat.
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