SmartAction

FEBRUARY 27, 2023

When it comes to customer service, businesses have a variety of tools at their disposal to make the process as smooth and efficient as possible. Two popular options are Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA). Can be a frustrating customer experience. Limited capabilities.

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

SmartAction

MARCH 7, 2023

Companies will continue leveraging existing “off-the-shelf” technology, but we will also see businesses finding ways to utilize their own intellectual property to drive a more meaningful, human-like experience. Conversational AI is the key to augmenting existing technology with a company’s IP.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

SmartAction

SEPTEMBER 16, 2022

The ability of conversational AI technology to detect and understand speech are two of the biggest challenges faced by the Intelligent Virtual Agent (IVA). Understanding how IVA and NLU operate is a step towards creating an excellent customer experience and simultaneously enhancing efficiency for the contact center.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

SmartAction

OCTOBER 19, 2022

Call centers must adapt to changing client demands for self-service by giving their chatbots new features and capabilities. TechStyle Fashion Group group used virtual agents in voice and chat rather than allocating internal staff and resources to creating and maintaining their own conversational chatbot.

Chatbots 52

Chatbots Virtual Agent Interactive Voice Response Self service 52

SmartAction

FEBRUARY 21, 2019

The former Convergys Chief Executive Officer becomes the latest addition to SmartAction’s Board of Directors to assist in the growth of its top-rated AI-powered virtual agent solution for contact centers. I don’t want to wait on hold to talk to a person, and neither do customers.

Virtual Agent 42

Virtual Agent Self service Contact Center Customer Care 42

SmartAction

MARCH 15, 2019

SmartAction’s cloud-based virtual agents automate conversations that live agents traditionally handled over voice, chat, and text. Contact center leaders should visit Booth #1102 to discover SmartAction’s LIFE LESS HARD obsession that puts the effortless Customer Experience (CX) above all else.

Virtual Agent 8

Virtual Agent Enterprise Self service Contact Center 8

SmartAction

APRIL 4, 2023

This connection happens instantaneously, via the channel that remains the preferred means of most customers’ inquiries: the phone call. Virtual agents have now achieved Complex Voice capabilities. When you call your bank, the virtual agentcan answer the question, “What are my refinance options?”

Virtual Agent 85

Virtual Agent Chatbots Self service Banking 85