Beyond Philosophy

JULY 6, 2016

As a Customer Experience consultancy, Beyond Philosophy , we have worked in China on a few occasions. We learned a few things about what to do and what not to do there, as it pertains to Customer Experience. China is still in the early stages of Customer Experience discovery. How to Measure Customer Emotions.

Customer centricity 283

Customer centricity Consulting Consulting Customer emotions 283

Beyond Philosophy

SEPTEMBER 26, 2019

When I started Beyond Philosophy back in 2002, nobody knew us. At Beyond Philosophy, we have always tried to be at the cutting edge of Customer Experience, pushing the boundaries. In my first book, I wrote about customers’ emotions and the emotional experience. appeared first on Customer Experience Consulting.

Entertainment 276

Entertainment Sales Consulting Consulting 276

Beyond Philosophy

NOVEMBER 19, 2020

These clues affect our emotions, shape our attitudes, and guide our actions. He says we need to begin to understand customer emotions and what stimulates them. Carbone also thinks it would be wise to understand how customers think versus what they think by delving into unconscious thoughts and emotions.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334