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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). You have a long career in analyzing and consulting on front office BPO ecosystems, including contact center outsourcers, CRM technology players, offshore development agencies, and industry associations.

Contact Center 52
Contact Center Consulting Consulting outsourcing 52
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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

Scott Broetzmann : The concept of the National Customer Rage study goes all the way back to 2002, but it really wasn’t about customer rage at the time. When people call a call center, what they are really looking for is a relationship. And when we come back with a scripted response, it’s a real problem.

Customer Care 48
Customer Care Scripts Front-line service Contact Center 48
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