Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Beyond Philosophy

JANUARY 7, 2016

This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. Employee Engagement and Customer Experience. We see the growth of employee engagement programs. Identify what drives and destroys value for your employees experience.

Employee engagement 150

Employee engagement Big data Analytics Education 150

GetFeedback

JANUARY 6, 2020

On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more. They can all be engaged in different parts of the customer journey. Examples might include shoppers at a store, a personal banking account, or cell phone service. Sorry, not quite.

Journey mapping 78

Journey mapping B2C B2B Surveys 78