2001 Feedback Personalization Technical Support 
PeopleMetrics
OCTOBER 3, 2019
Unless you’re working in a very small company, the full spectrum of VoC responsibilities are usually too much for one person. As the customer experience lead, you need to focus on how to improve the customer experience rather than managing a complex software process and providing technical support. Prove value right away.
TechSee
DECEMBER 5, 2017
Customers appreciate: Faster, personalized customer support. Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.
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