2001 Customer Experience Interactive Voice Response Self service 
SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. Customers are greeted with “How can I help you today?” In January of 2000, 67.3%
CSM Magazine
JUNE 30, 2021
Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. Some of our customers don’t want to speak to anyone, they just want to use live chat to get a quick answer to their question,” explains Lee Willis.
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