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Do You Need a Survey Tool or a VoC Partner?

PeopleMetrics

As the customer experience lead, you need to focus on how to improve the customer experience rather than managing a complex software process and providing technical support. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Prove value right away.

Surveys 60
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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks.