CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success
Amity
NOVEMBER 25, 2014
Amity: You were a pioneer in the Customer Success – how did you break ground? By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. We were in an emerging market and our customers weren’t really sure what to do with the product that was put in front of them.
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