Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
For example, a March 2023 survey by IPSOS on artificial intelligence found that despite the growing acceptance of AI, most people still prefer to talk with a human customer service agent (88%). Think HAL, the sentient computer from "2001: A Space Odyssey.”) This technology can monitor customer feedback and identify potential problems.
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