Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Think HAL, the sentient computer from "2001: A Space Odyssey.”) This technology can monitor customer feedback and identify potential problems. GPMI systems are being developed but are still many years away from becoming a reality. They can be used to answer customer questions, provide support, and even sell products.
195 
Let's personalize your content