Remove 2001 Remove Big data Remove Metrics Remove Surveys
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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Founded in 2001. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. Scorebuddy QA.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. We have also seen an uplift in almost all of our success metrics along the customer journey.”. Enchant is full of well thought out features, saving us time and stress.