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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Founded in 2001. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. We have also seen an uplift in almost all of our success metrics along the customer journey.”. Enchant is full of well thought out features, saving us time and stress.