Remove 2001 Remove 2005 Remove Metrics Remove Surveys
article thumbnail

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. We have also seen an uplift in almost all of our success metrics along the customer journey.”. ” 2. Coveo.

article thumbnail

The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

Founded in 2001. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. They have some cool out of the box metrics like their Tethr Effort Score and some great shortcuts for setting up new analytics categories. orecx.com Founded in 2005 Based in Chicago Illinois.