why-simplicity-in-contact-centres-matters-in-an-era-of-complexity 
CSM Magazine
AUGUST 5, 2021
The trend towards flexible workforces has exaggerated the complexity of running a modern contact centre. Make simplicity a top priority. Just when we thought the new world of remote and hybrid work might make life easier, it has actually produced new complexities. Labour shortages are a primary concern.
Callminer
FEBRUARY 23, 2021
To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. Customers want a variety of channels to contact your agents. New Challenges for Call Centers in 2021. More Flexible Service Solutions.
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